1. First purchase and Brazilian withdrawal rights
You can request a full refund within seven days of payment for your first platform subscription purchase. For consumer contracts in Brazil covered by Article 49 of the Consumer Defense Code, the statutory withdrawal period is seven days from signing the contract or receiving the product or service, as applicable. Any more favorable mandatory consumer rights still apply.
2. How to request
Use paddle.net to request a refund or exercise your withdrawal right with Paddle, the seller that processes the payment and any refund. You can also email contato@heelloflow.com.br from the address on your order and include its reference. Keep the receipt. Do not send card details, passwords or API keys.
3. Renewals
For renewal refunds, Paddle applies its Buyer Terms and Refund Policy alongside any mandatory rights in your country. Paddle may also consider a discretionary refund requested within 14 days of a transaction. To prevent future charges, cancel before renewal in your dashboard or through Paddle support. Use the refund channel separately if you are requesting money back.
4. Provider charges
HelloFlow does not bill or refund model usage. Any charges for AI usage are billed directly by your provider and are governed by that provider's policies.
5. Processing time
Paddle processes approved refunds to the original payment method. The time until the funds appear depends on the payment method and financial institution; Paddle can provide the status of a refund.
6. Contact
Questions about refunds: contato@heelloflow.com.br.
Questions? Contact us at contato@heelloflow.com.br